Man With Van Belmont Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Belmont provides removal, transport, collection, delivery and related van-based services to customers in the UK. By placing a booking, accepting a quotation, or allowing work to begin, the customer agrees to these terms. These conditions are intended to be fair, clear and practical, and they apply whether the service involves a single item, a partial load, a full van move, or a pre-arranged collection and delivery service. For the purposes of this document, references to “we”, “us” and “our” mean the service provider operating under the Man With Van Belmont name, and references to “you” and “your” mean the customer or the person making the booking.
Our services are provided on the basis of the information you supply at the time of booking. You must ensure that all details are accurate, complete and up to date, including the collection and delivery addresses, access conditions, item descriptions, load size, parking restrictions, floor level, and any special handling requirements. If any information changes after booking, you must notify us as soon as reasonably possible. We reserve the right to revise the quotation, delay the service, or decline to carry out the work if the actual requirements materially differ from those agreed.
These terms should be read alongside any written quotation, booking confirmation or service summary issued by us. If there is any inconsistency, the booking confirmation and written quotation will take precedence to the extent of that inconsistency. Nothing in these terms affects your statutory rights where they apply under UK consumer law.
Booking Process
A booking for Man With Van Belmont services is formed when you request a quotation, accept the price or estimate provided, and we confirm availability. We may provide estimates based on the information supplied, and these are usually subject to change if the job differs from the initial description. A booking is only secure once we have confirmed it in writing or by another recorded method and, where applicable, received any required deposit or advance payment.
When making a booking, you are responsible for providing sufficient information for us to assess the size, timing and nature of the job. This includes the number and type of items, whether assistance with loading or unloading is needed, if any items are fragile or valuable, whether there are stairs or lifts, and any delays or restrictions that could affect access or timing. If access is limited, waiting time may be chargeable, and additional labour may be required. We may refuse a booking where the work appears unsafe, unlawful, impractical or outside the scope of our service.
Accepted bookings are based on availability and operational capacity. We will use reasonable efforts to attend at the agreed time, but arrival windows may be affected by traffic, weather, prior delays or other factors beyond our control. Time estimates are not guaranteed unless expressly stated otherwise in writing. You are expected to ensure that someone authorised to approve the work is present at the collection or delivery point, unless we have agreed a different arrangement in advance.
If you ask us to carry out additional work not included in the original booking, such as dismantling, reassembly, stair carries, extra trips, waiting time or handling additional items, we may charge for this separately. We will usually confirm any material changes before proceeding, but where immediate action is required to protect the items or complete the job safely, you authorise us to take reasonable steps and charge accordingly. A change in route, access, volume, or service scope may result in a revised price.
It is your responsibility to ensure that items are ready for loading at the agreed time, suitably packed where applicable, and safe to move. We are not obliged to handle items that are loose, leaking, improperly secured, or packed in a way that creates a risk of damage or injury. Where we agree to pack or wrap items, we will do so with reasonable care, but unless otherwise agreed, packing materials remain your responsibility and are not included in the price.
If a booking is made on behalf of another person, the person making the booking confirms that they have authority to do so and to accept these terms. The person named as the customer remains responsible for payment and for compliance with these Terms and Conditions unless we agree otherwise in writing. A booking made by email, message, telephone, or any other agreed method shall have the same effect as a signed acceptance for the purpose of forming a contract.
Payments
Payment terms for Man With Van Belmont will be agreed at the time of booking or stated in the quotation. Unless otherwise specified, payment is due on completion of the job, immediately when requested by us, or before release of goods if we have arranged an advance payment requirement. We may require a deposit to secure a booking, particularly for larger jobs, peak periods, or services involving multiple staff, long-distance transport, or specialist handling.
We accept payment methods that are confirmed in advance, and you are responsible for ensuring that payment can be made without delay. If payment is not made when due, we may retain possession of goods to the extent permitted by law, suspend further services, or charge reasonable recovery costs and interest where lawful. Any bank charges, failed payment fees, or transfer costs caused by your payment method may be passed on to you if the failure is not due to our error.
Our prices are generally based on the information supplied at booking and may include labour, vehicle use, fuel, and standard loading or unloading support if stated. Any parking charges, congestion-related costs, tolls, ferry charges, waiting time, additional labour, or specialist equipment required due to circumstances at the job location may be chargeable extra unless expressly included in the quotation. We will aim to explain these charges clearly, and by proceeding with the service you agree to pay them where they reasonably arise.
Cancellations and Amendments
You may cancel or amend a booking by giving notice as soon as possible. For Man With Van Belmont, cancellation charges may apply depending on how much notice is provided, the resources already reserved, and whether the work was due to start shortly. If we have incurred costs, committed staff or vehicle time, or turned away other work in reliance on your booking, we may charge a reasonable cancellation fee to cover our losses.
If you cancel with sufficient notice, we may waive or reduce any cancellation charge at our discretion. Where a deposit has been paid, it may be retained in full or in part if the cancellation is late or if the deposit was intended to cover administrative or scheduling costs. If you wish to amend the booking, such as changing the date, collection time, inventory or destination, we will try to accommodate the request, but any change is subject to availability and may alter the price.
We may cancel or postpone a booking if there is a safety concern, adverse weather, vehicle breakdown, staff unavailability, legal restriction, access issue, or another event beyond our reasonable control. In such cases, we will try to offer an alternative date or time. Our liability for cancellation in these circumstances is limited to refunding any sums paid for services not yet performed, unless a greater refund is required by law. We are not responsible for indirect losses arising from cancellation or delay.
Liability and Customer Responsibilities
We will carry out our services with reasonable care and skill. However, liability for damage is limited in accordance with these Terms and Conditions and, where relevant, any statutory limits that apply. We are not responsible for pre-existing damage, wear and tear, latent defects, items packed by the customer, or loss caused by inaccurate instructions or incomplete information. You should inspect items before and after the move and notify us of any issue as soon as reasonably practicable.
We do not accept liability for indirect or consequential losses, including loss of profit, loss of use, business interruption, emotional distress, or missed appointments, except where such exclusion is not permitted by law. Our total liability for any claim relating to the service shall normally be limited to the amount paid or payable for the specific job giving rise to the claim, unless the law requires otherwise. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.
You are responsible for ensuring that any items handed to us are lawful to transport and do not contain prohibited, dangerous or restricted goods unless we have expressly agreed otherwise and can lawfully carry them. You must remove or disclose items such as hazardous chemicals, gas cylinders, asbestos, live ammunition, illicit substances, or any other dangerous materials. If undisclosed hazardous items are found, we may refuse to continue the job, secure the items if safe to do so, and charge for any resulting delay, return journey or disposal action where lawful.
Waste, Disposal and Environmental Regulations
Where our man with a van service Belmont includes removal of unwanted items, rubbish, or reusable goods, you are responsible for telling us exactly what is to be taken away and whether it is intended for disposal, recycling, donation, storage or delivery. We will only handle waste in a manner that complies with applicable UK waste legislation. We may refuse any waste load that appears to contain hazardous, clinical, contaminated, explosive, electrical or otherwise restricted material unless we have explicit prior agreement and the necessary legal basis to transport it.
You confirm that any waste presented for collection has not been mixed with prohibited substances and is described accurately. If a load is incorrectly described, and we discover that it contains regulated waste, additional sorting or disposal obligations may apply. In such circumstances, you agree that we may refuse the load, return it, isolate it where safe, or arrange lawful disposal at your cost. Where required, you must provide relevant information about the origin and nature of the waste, and you agree to cooperate with any legal record-keeping or transfer documentation required for compliance.
We aim to minimise environmental impact by handling recyclable items responsibly and using disposal routes that are suitable for the type of material involved. However, we do not guarantee that all items can be recycled, donated or reused. Where you direct us to dispose of waste, you authorise us to make reasonable operational decisions to achieve lawful handling. If the service is provided as a clear-out, clearance or collection of unwanted items, title to waste may pass to us only where lawful and only to the extent necessary to complete compliant handling and disposal. Any items suspected to be stolen, unsafe or illegally dumped may be reported to the appropriate authority.
Insurance, Risk and Property Handling
Risk in the goods passes in accordance with the agreed service and the circumstances of the booking. Unless otherwise agreed in writing, you remain responsible for any items that you have asked us to move from the point at which they are delivered into our care, subject to the limits of liability in these terms and any mandatory legal rights you may have. We recommend that you arrange suitable insurance for high-value, fragile or irreplaceable items, as our standard liability may not reflect their full replacement value.
We may decline to transport particularly fragile, valuable or awkward items unless they are suitably packaged, declared in advance and accepted by us. Examples include antiques, artwork, mirrors, electronics, instruments, or items with glass surfaces. If we agree to move such goods, we will use reasonable care, but you acknowledge that some risk remains even with careful handling. Unless we have agreed to specialist insurance or declared value cover in writing, compensation for any claim will be determined under the general liability limits in these terms.
Any claim for loss or damage must be notified to us promptly and with reasonable detail, including the circumstances, photographs where possible, and a description of the affected item. We may require evidence of value, proof of ownership, and an opportunity to inspect the item or the scene before any repair or replacement decision is made. Failure to notify us promptly may affect your claim to the extent permitted by law. We reserve the right to investigate all claims and to reject claims that are unsupported, misleading, or outside the scope of our liability.
Access, Delays and Unforeseen Circumstances
You must ensure suitable access for our vehicle and staff at both collection and delivery locations. This includes arranging parking where required, obtaining any permits or permissions, and ensuring that pathways, entrances and stairways are safe and reasonably clear. If access is blocked, restricted or unsafe, we may be unable to complete the work at the agreed time and may charge waiting time, redelivery, or failed attendance costs. Any delay caused by access issues may also affect the overall completion time.
We are not liable for delays or failure to perform caused by events outside our reasonable control, including severe weather, road closures, accidents, strikes, public emergencies, utility failures, or government restrictions. If such an event occurs, we will act reasonably to minimise disruption and may rearrange the service if possible. A force majeure event does not entitle you to additional compensation for consequential loss. Our responsibility is limited to carrying out the service with reasonable care once performance becomes possible again.
You agree not to require our staff to perform unsafe lifting, exceed reasonable weight limits, or carry items through spaces that create an unreasonable risk of injury or property damage. Our crew may stop or adapt the job if they believe it is unsafe or likely to cause damage. In that event, we may either refuse the affected part of the service or proceed only if the risk has been removed or you have provided suitable assistance, equipment, or instructions. Any resulting cost adjustments will be confirmed where practical.
General Provisions and Governing Law
These Terms and Conditions form the entire agreement between you and us in relation to the relevant booking, except for any written variation agreed by both parties. If any part of these terms is found to be invalid or unenforceable, the remaining terms shall continue in full force. A failure or delay by us to enforce any right does not mean that right has been waived. We may assign or subcontract parts of the service where reasonably necessary, but this will not reduce your rights under these terms.
We may update these terms from time to time. The version that applies to your booking is the version in force at the time your booking is confirmed, unless a later change is required by law or agreed in writing. No variation is effective unless confirmed by us. By using the service, you acknowledge that you have read, understood and accepted the terms that apply to your booking.
The law of England and Wales governs these Terms and Conditions, and any dispute or claim arising from or in connection with the services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. These terms are intended for UK service use and should be interpreted in a commercially reasonable way consistent with applicable law. Where the law grants additional rights to consumers or prohibits a limitation, exclusion or process stated here, the legal position will override the relevant wording to the extent necessary.