Man with Van Belmont Terms and Conditions of Service

d. Preferred date and time of service.

e. Any special requirements, such as dismantling, reassembly or difficult access.

3.3 Any quotation provided is based on the information you have supplied. If the actual work differs substantially from the information provided, we may adjust the price accordingly, and additional charges may apply.

3.4 A booking is only confirmed once we have expressly accepted your request and provided you with confirmation of the date, time, and pricing basis. We are not under any obligation to accept a booking request.

4. Pricing and Payments

4.1 Prices may be based on hourly rates, fixed quotes, or a combination, as communicated to you at the time of booking. Additional charges may apply for:

a. Waiting time caused by delays beyond our control.

b. Extra labour or additional floors or stairs not previously disclosed.

c. Packing materials and packing services.

d. Congestion charges, parking charges or tolls.

e. Additional distance or amendments to the route requested on the day.

4.2 Payment terms will be confirmed during the booking process. Unless otherwise agreed in writing, payment is due on completion of the service on the day, or as required in advance for certain bookings.

4.3 We reserve the right to request a deposit or full payment in advance, particularly for larger moves, long-distance journeys, or bookings at peak times.

4.4 You agree to ensure that sufficient funds are available to meet any payment obligations. If payment is not made when due, we may:

a. Withhold delivery of goods until full payment is received.

b. Charge interest on overdue amounts at the statutory rate.

c. Take such steps as are reasonably necessary to recover sums owed.

5. Cancellations and Amendments

5.1 If you need to cancel or amend your booking, you must notify us as soon as possible.

5.2 We may apply a cancellation fee, which will depend on the notice period given:

a. If you cancel more than 72 hours before the scheduled start time, no cancellation fee may be charged.

b. If you cancel between 24 and 72 hours before the scheduled start time, we may charge up to 50 percent of the agreed price or deposit.

c. If you cancel less than 24 hours before the scheduled start time, we may charge up to 100 percent of the agreed price or deposit.

5.3 If you wish to change the date, time, or scope of the services, we will use reasonable efforts to accommodate the change, but this cannot be guaranteed. Changes may result in a revised quotation and additional charges.

5.4 We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or safety concerns. In such cases, we will offer to reschedule the service at a mutually convenient time. We will not be liable for any resulting indirect or consequential loss.

6. Client Responsibilities

6.1 You are responsible for:

a. Ensuring that adequate and lawful parking is available for the vehicle at both collection and delivery points.

b. Obtaining any parking permits or permissions required in advance.

c. Ensuring that access to the premises is safe, clear, and suitable for the vehicle and staff.

d. Packing all goods safely and securely unless packing services are specifically included in your booking.

e. Being present, or ensuring an authorised representative is present, during collection and delivery to direct the work and check items.

6.2 You must not request the transport of prohibited items, including but not limited to explosives, flammable or hazardous materials, illegal substances, live animals, or perishable items that may deteriorate.

6.3 You must clearly identify any fragile or high-value items and inform us of any special handling requirements.

7. Loading, Transport and Delivery

7.1 We will take reasonable care in loading, securing, transporting and unloading your goods. However, you acknowledge that normal movement and handling may involve minor risk of scuffs, marks or superficial damage.

7.2 The driver or team leader has the right to determine how goods are loaded and arranged in the vehicle, for reasons of safety and efficiency.

7.3 If we are unable to deliver your goods due to reasons beyond our control, including but not limited to incorrect address details, lack of access, or absence of an authorised recipient, we may:

a. Return the goods to our base or another suitable location, and

b. Charge you for any additional time, mileage or storage incurred.

8. Liability and Limitations

8.1 We will exercise reasonable care and skill when providing the services. Our liability for loss of or damage to goods, or for any other loss arising out of the services, is limited as set out in this section.

8.2 We shall not be liable for:

a. Loss or damage arising from your failure to pack goods safely where we have not provided packing services.

b. Pre-existing defects, damage or weakness in goods.

c. Normal wear and tear, minor scratches, or superficial damage to items or property.

d. Loss or damage arising from your failure to inform us of fragile or high-value items and any special requirements.

e. Loss of data, digital content, or financial, business or consequential loss.

8.3 Our total liability for loss of or damage to goods, whether arising from breach of contract, negligence or otherwise, shall not exceed a reasonable and proportionate amount relative to the price paid for the services, unless a higher limit is expressly agreed in writing before the services commence.

8.4 You must inspect your goods and premises as soon as reasonably possible after completion of the services. Any claim for loss or damage must be notified to us in writing within a reasonable period. We may request evidence of loss or damage, such as photographs and receipts.

8.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

9. Waste, Disposal and Environmental Regulations

9.1 Man with Van Belmont is a removal and transport service. We are not a licensed waste carrier unless expressly stated. We do not undertake waste removal or disposal of controlled waste unless such activity is fully compliant with relevant UK waste regulations.

9.2 You are responsible for identifying any items that constitute waste or require special disposal. Where we agree to transport items to a recycling centre or similar facility, you confirm that such disposal is lawful and that any applicable charges are your responsibility.

9.3 We will not carry hazardous or prohibited waste, including but not limited to chemicals, asbestos, medical waste, or any other materials that would breach environmental or waste legislation.

9.4 You agree not to request that we dispose of goods by leaving them in public spaces, fly-tipping, or any other unlawful method. If you instruct us in a way that could breach waste regulations, we will refuse to comply and may cancel the relevant part of the service.

10. Insurance

10.1 We maintain appropriate insurance cover in connection with our vehicles and business operations in accordance with UK law and industry practice.

10.2 It is your responsibility to ensure that your own contents or business insurance is adequate to cover your goods during loading, transit and unloading, particularly for high-value items.

10.3 Where you consider that the standard level of cover is insufficient, you should arrange additional insurance at your own cost or seek an agreement in writing with us for enhanced cover before the services commence.

11. Delays and Events Beyond Our Control

11.1 We will use reasonable efforts to adhere to agreed arrival and completion times; however, these are estimates and not guaranteed.

11.2 We shall not be liable for any delay or failure to perform the services that results from events beyond our reasonable control, including but not limited to traffic congestion, road closures, accidents, severe weather, breakdowns, public transport disruption, strikes or other industrial disputes.

11.3 In the event of delay caused by factors within your control, such as lack of access or failure to be present, we may charge for additional waiting time.

12. Complaints and Dispute Resolution

12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with the driver or team leader on the day where possible, so that we have an opportunity to address the matter promptly.

12.2 If the issue is not resolved at the time, you should submit a written complaint within a reasonable time frame, giving details of the booking, the concern, and any supporting evidence.

12.3 We will investigate your complaint and aim to respond within a reasonable period. Where appropriate, we may offer a remedy such as a partial refund or a goodwill gesture, without prejudice to our rights under these Terms and Conditions.

13. Data Protection and Privacy

13.1 We will collect and process personal information that you provide to us for the purposes of managing your booking, delivering the services, handling payments, and complying with legal obligations.

13.2 We will take reasonable steps to keep your personal information secure and will not sell or disclose it to third parties except where necessary to perform the services, process payments, or comply with legal requirements.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any contract arising from them shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and Man with Van Belmont agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or their subject matter or formation.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

15.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the services provided under that booking.

15.4 These Terms and Conditions constitute the entire agreement between you and Man with Van Belmont in relation to the services, and supersede any prior discussions, correspondence or representations.